This is a required training for new NLC interns. This training provides an overview of the KCBA programs, duties and best practice for phone line and admin interns, de-escalation training for intake and referral interns, and cultural competency while assisting clients
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Additional details about this course are available using the download link above. Course overview, speaker information, specific topics covered and other course details are included in this document.
To order this course, please check the box(es) below indicating the format(s) of the Course(s) you wish to order, review the items in your cart and follow the checkout process to place your order.
Please contact the Pro Bono Services Program Coordinator at (206) 267-7012 or